Frequently asked questions

Shipping

  • We ship to the continental US; all states, excluding Alaska and Hawai’i.

  • No. Each project has multiple vendors and delivery timelines are based on vendor shipping, availability, size, and location.

  • Because of the complex nature of our product, we don’t currently offer shipment tracking. We hope to add this feature in the future.

DELIVERY & INSTALLATION

  • White Glove Service is included with all large items. For installation (set up & arrangement), however, there are two possible solutions:

    1. We will send installation instructions for you to either DIY or hire the helper of your choice.

    2. For qualified projects, a designer and design assistant will travel to you to install your project for you (after 100% of the items have been delivered). Additional cost will vary.

SHOPPING & Custom Design

  • No, however, if you prefer the traditional flexibility typically found in interior design, you can request a custom design here.

  • Depends. Timelines are dependent on waitlist times, shipping times, and size of project.

RETURNS

  • All sales are final. If an item arrives damaged, please let us know immediately -within 48hrs of delivery- and we will either send a repairperson or send a replacement as soon as possible.